Physical Therapy Specialists (PTS) Privacy Policy

22601 La Palma Ave, Suite 106, Yorba Linda, CA 92887

Phone: (714) 528-9400 | www.PTSphysicaltherapy.com

Effective Date: June 19, 2026

1. Introduction

Physical Therapy Specialists ('PTS,' 'we,' 'us,' or 'our') respects your privacy and is committed to

protecting the personal information you share with us through our website,

www.PTSphysicaltherapy.com (the 'Site'), and through our text messaging program. This Privacy

Policy explains what information we collect, how we use it, and the choices you have.

By using the Site or opting in to our text messaging program, you agree to the practices described in

this policy.

2. Information We Collect

We collect information that you voluntarily provide to us, including:

Contact information, such as your name and email address, when you submit a form requesting

information about our services.

Phone number, when you provide it to schedule an appointment or opt in to receive text messages

from us.

Other information you choose to provide, such as messages sent through a contact form.

We do not knowingly collect sensitive medical or treatment information through the Site itself; any

health information shared as part of your care is governed by our office's HIPAA Notice of Privacy

Practices, available upon request at our office.

3. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide requested information about our services
Schedule, confirm, and remind you of appointments
Send you marketing and promotional communications about PTS, where you have agreed to receive

them

Improve our Site and services
Comply with legal obligations

4. Text Messaging (SMS) Program

If you provide your mobile phone number and opt in, PTS may send you text messages, including

appointment reminders and scheduling-related messages, and marketing and promotional messages

about PTS services, offers, and updates.

Consent: By opting in (for example, by providing your phone number on our Site or in our office and

agreeing to receive texts), you consent to receive recurring automated text messages from PTS at the

number provided.

Opt-out: You may opt out of receiving text messages at any time by replying STOP to any message.

You will receive a one-time confirmation that you have been unsubscribed.

Help: Reply HELP to any message for assistance, or contact us directly at (714) 528-9400.

Carrier liability: Carriers are not liable for delayed or undelivered messages.

Important SMS Disclosure

Physical Therapy Specialists will not sell or share your mobile information with any third parties for

marketing or promotional purposes. After you opt-in to receive SMS messages, Physical Therapy

Specialists may use SMS to respond to your questions and send appointment reminders, cancellations,

and rescheduling updates. Message frequency may vary. Standard message and data rates may

apply. Consent is not a condition of purchase. You may opt out at any time by replying with "STOP" or

get help by replying "HELP." Our customer support number is (714) 528-9400.

5. Cookies and Similar Technologies

Our Site may use cookies or similar technologies to support basic site functionality and understand how

visitors use the Site. You can control cookies through your browser settings. Disabling cookies may

affect certain Site features.

6. How We Share Information

We do not sell your personal information. We may share information with:

Service providers who perform services on our behalf (such as appointment scheduling, email/text

delivery, and website hosting), under obligations to protect your information.

Legal authorities, if required by law, subpoena, or to protect the rights, safety, or property of PTS or

others.

We do not share text messaging opt-in data or consent with third parties for their marketing purposes.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your

personal information. However, no method of transmission or storage is 100% secure, and we cannot

guarantee absolute security.

8. Your Choices and Rights

Text messages: Reply STOP to any text to opt out at any time.

Email communications: You may unsubscribe from marketing emails using the link provided in those

emails.

California residents: Depending on applicable law, you may have rights to request access to, deletion

of, or information about the personal information we have collected about you. To make such a request,

9. Children's Privacy

Our Site and text messaging program are not directed to children under 13, and we do not knowingly

collect personal information from children under 13.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The 'Effective Date' at the top of this page

indicates when it was last revised. Continued use of the Site or our text messaging program after

changes are posted constitutes acceptance of the updated policy.

11. Contact Us

Physical Therapy Specialists (PTS)

22601 La Palma Ave, Suite 106

Yorba Linda, CA 92887

Phone: (714) 528-9400

Website: www.PTSphysicaltherapy.com

Physical Therapy Specialists (PTS)

Terms of Service

22601 La Palma Ave, Suite 106, Yorba Linda, CA 92887

Phone: (714) 528-9400 | www.PTSphysicaltherapy.com

Effective Date: June 19, 2026

1. Acceptance of Terms

These Terms of Service ('Terms') govern your use of www.PTSphysicaltherapy.com (the 'Site'),

operated by Physical Therapy Specialists ('PTS,' 'we,' 'us,' or 'our'). By accessing or using the Site, or

by opting in to our text messaging program, you agree to be bound by these Terms. If you do not agree,

please do not use the Site.

2. Use of the Site

The Site is provided for informational purposes about PTS and our physical therapy services, and to

allow you to request information or schedule appointments. You agree to use the Site only for lawful

purposes and in accordance with these Terms.

3. Not Medical Advice

Content on the Site is provided for general informational purposes only and does not constitute medical

advice. It is not a substitute for professional evaluation, diagnosis, or treatment by a qualified

healthcare provider. Always consult with a licensed physical therapist or physician regarding your

specific condition before beginning any treatment.

4. Text Messaging (SMS) Program

If you opt in to receive text messages from PTS (for appointment reminders and/or

marketing/promotional messages), your participation is governed by these Terms and our Privacy

Policy, which includes details on consent, message frequency, opt-out (reply STOP), and help (reply

HELP). Message and data rates may apply. You may withdraw consent at any time as described in our

5. User Conduct

When using the Site, you agree not to:

Provide false or misleading information
Attempt to gain unauthorized access to the Site or its related systems
Use the Site to transmit any harmful or unlawful content
Interfere with the proper functioning of the Site

6. Intellectual Property

All content on the Site, including text, graphics, logos, and images, is the property of PTS or its

licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or

create derivative works from this content without our prior written consent.

7. Third-Party Links

The Site may contain links to third-party websites. We do not control and are not responsible for the

content, privacy practices, or availability of those sites. Use of any linked third-party site is at your own

risk.

8. Disclaimer of Warranties

The Site and its content are provided 'as is' and 'as available' without warranties of any kind, express or

implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or

non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or secure.

9. Limitation of Liability

To the fullest extent permitted by law, PTS shall not be liable for any indirect, incidental, special,

consequential, or punitive damages arising out of or related to your use of the Site or our text

messaging program.

10. Indemnification

You agree to indemnify and hold harmless PTS, its owners, employees, and agents from any claims,

damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of your use of the

Site or violation of these Terms.

11. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of law

principles. Any disputes arising under these Terms shall be resolved in the courts located in Orange

County, California.

12. Changes to These Terms

We may update these Terms from time to time. The 'Effective Date' above reflects the most recent

revision. Continued use of the Site after changes are posted constitutes your acceptance of the

updated Terms.

13. Contact Us

Physical Therapy Specialists (PTS)

22601 La Palma Ave, Suite 106

Yorba Linda, CA 92887

Phone: (714) 528-9400

Website: www.PTSphysicaltherapy.com