Privacy Policy

1. Introduction

Physical Therapy Specialists ("PTS," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us through our website, www.PTSphysicaltherapy.com (the "Site"), and through our text messaging program. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using the Site or opting in to our text messaging program, you agree to the practices described in this policy.

2. Information We Collect

We collect information that you voluntarily provide to us, including:

• Contact information, such as your name and email address, when you submit a form requesting information about our services.
• Phone number, when you provide it to schedule an appointment or opt in to receive text messages from us.
• Other information you choose to provide, such as messages sent through a contact form.

We do not knowingly collect sensitive medical/treatment information through the Site itself; any health information shared as part of your care is governed by our office's HIPAA Notice of Privacy Practices, available upon request at our office.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested information about our services.
• Schedule, confirm, and remind you of appointments.
• Send you marketing and promotional communications about PTS, where you have agreed to receive them.
• Improve our Site and services.
• Comply with legal obligations.

4. Text Messaging (SMS) Program

If you provide your mobile phone number and opt in, PTS may send you text messages, including:

• Appointment reminders and scheduling-related messages.
• Marketing and promotional messages about PTS services, offers, and updates.

Consent: By opting in (for example, by providing your phone number on our Site or in our office and agreeing to receive texts), you consent to receive recurring automated text messages from PTS at the number provided.

Message frequency varies.

Message and data rates may apply. Carrier charges may apply depending on your mobile plan.

Opt-out: You may opt out of receiving text messages at any time by replying STOP to any message. You will receive a one-time confirmation that you have been unsubscribed, and you will no longer receive messages from us unless you opt in again.

Help: Reply HELP to any message for assistance, or contact us directly at (714) 528-9400.

Carrier liability: Carriers are not liable for delayed or undelivered messages.

No sharing of opt-in data: No mobile information collected as part of the text messaging program, including your phone number and consent status, will be shared with any third parties or affiliates for their own marketing or promotional purposes. This information may be shared with service providers who help us operate the texting program (such as our SMS platform provider) solely to deliver the service on our behalf, and is not sold or shared for unrelated purposes.

5. Cookies and Similar Technologies

Our Site may use cookies or similar technologies to support basic site functionality and understand how visitors use the Site. You can control cookies through your browser settings. Disabling cookies may affect certain Site features.

6. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who perform services on our behalf (such as appointment scheduling, email/text delivery, and website hosting), under obligations to protect your information.
• Legal authorities, if required by law, subpoena, or to protect the rights, safety, or property of PTS or others.

We do not share text messaging opt-in data or consent with third parties for their marketing purposes, as described in Section 4.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Choices and Rights

• Text messages: Reply STOP to any text to opt out at any time.
• Email communications: You may unsubscribe from marketing emails using the link provided in those emails.
• California residents: Depending on applicable law, you may have rights to request access to, deletion of, or information about the personal information we have collected about you. To make such a request, contact us using the information in Section 11.

9. Children's Privacy

Our Site and text messaging program are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Effective Date" at the top of this page indicates when it was last revised. Continued use of the Site or our text messaging program after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our text messaging program, please contact us:

Physical Therapy Specialists (PTS)
22601 La Palma Ave, Suite 106
Yorba Linda, CA 92887
Phone: (714) 528-9400
Website: www.PTSphysicaltherapy.com